We ask that all our student groups use a Durham group email address so that students, members and/or the SU staff team can contact the group without having to use the exec’s own email addresses. You will need to make sure that only the current exec of your group has access to the shared mailbox, so when new exec take over, you will therefore need to make sure that they are given access to the mailbox, and that the outgoing exec access is removed too.
What this means is that, as the University CIS team manage all email accounts (not the ASK Team), a member of the exec who has current access to the shared mailbox will need to make the request to add and remove access to the shared mailbox. Before contacting CIS, ensure that you have the usernames of all the exec which are to be removed and added.
There are many ways to get in touch with the IT Service Desk for assistance, for example:
- IT Service Desk Live Chat: Simply click on the "Open Live Chat" button on this page to start a live chat with one of their expert advisers online. This is available from Monday to Friday, between 9am - 5pm.
- Self Service Portal: If you already have Durham University login details, you can report a problem and view the progress of your existing calls that are under your name through the Self-Service Portal.
- Phone: Call +44 (0) 191 334 1515 (ext. 41515)
All other methods to contact the University’s CIS Team can be found on the University website.
For any issues relating to accessing the links above, please get in touch here.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article