We ask that all our student groups use a Durham group email address so that students, members and/or the SU staff team can contact the group without having to use the exec’s own email addresses. If you haven’t been handed over the shared mailbox from the outgoing exec, or if you have reinstated a dormant student group, the first port of call should be finding out whether the old student group mailbox is still active or not.
The University CIS team manage all email accounts (not the ASK Team), so the president of the society will need to get in touch with CIS to enquire if the account is still active, and if so, arrange for you and the rest of the executive committee to be given access to it. Before contacting CIS, ensure that you have the usernames of all the exec which are to be given access to the mailbox.
There are many ways to get in touch with the IT Service Desk for assistance, for example:
- IT Service Desk Live Chat: Simply click on the "Open Live Chat" button on this page to start a live chat with one of their expert advisers online. This is available from Monday to Friday, between 9am - 5pm.
- Self Service Portal: If you already have Durham University login details, you can report a problem and view the progress of your existing calls that are under your name through the Self-Service Portal.
- Phone: Call +44 (0) 191 334 1515 (ext. 41515)
All other methods to contact the University’s CIS Team can be found on the University website.
If the account has been deactivated, then you will need to request to set up a new account and follow the details outlined in the “How to Request a New Shared Mailbox” section.
For any issues relating to accessing the links above, please get in touch here.
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