We ask that all of our student groups set up a group email address so that students, members and/or the SU staff team can contact the group without having to use the exec’s own email addresses. It’s also easier to hand over a shared mailbox each year so the group doesn’t lose any messages when new exec take over, rather than forwarding all student group related emails to the new exec committee.
The University CIS team manage all email accounts (not the ASK Team), so you’ll need to submit a request to them to set up a new @durham.ac.uk mailbox if you don’t have one already for your student group. You’ll also need to let them know the usernames of all your exec members that need access to the mailbox, so make sure to have these to hand when you submit the form!
To submit a request for a new shared mailbox, you will need to first log into the University website here using your personal CIS log-in details, and then complete the information needed in the request form. At the bottom of the form, it requires details of the authoriser to set up a shared mailbox; here you will need to input the details of the current ASK Manager, and list the department as ‘Durham Students Union’.
Once CIS confirm that the account is active, please contact us to let us know what your group’s email address is so that we can update your group’s contact information and also add the address to our mailing list so you can receive our fortnightly Student Group Update email.
For any issues relating to accessing the links above, please get in touch here.
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