Making changes to your rented home for a disability

YOUR RIGHT TO ASK FOR REASONABLE ADJUSTMENTS

If you have a disability, the law gives you the right to ask your landlord for reasonable adjustments to help you live safely and comfortably in your home. This includes both physical changes to the property and practical flexibility in how your tenancy is managed.

This protection comes mainly from equality law, which continues to apply alongside the Renters’ Rights Act.

BEFORE AND AFTER 1 MAY 2026

The Renters’ Rights Act does not remove or reduce these rights. Your right to request disability-related adjustments will continue. In fact, the new written statement of terms (introduced from May 2026 for new tenancies) is expected to include clear information about these rights so tenants are better informed.

Because some detailed guidance and processes are still being finalised, there may be practical differences in how landlords respond, especially during the transition period. If you are unsure, it is reasonable to ask how your landlord or agent is applying the new rules.

WHAT COUNTS AS A 'REASONABLE ADJUSTMENT'

Examples may include:

Installing grab rails or accessibility equipment
Minor layout changes or adaptations
Permission for assistance animals (separate from standard pet rules)
Flexibility around communication methods or access for repairs
Extra time or support in managing tenancy arrangements

What is considered “reasonable” depends on:

The cost and practicality of the change
Whether the property can safely be adapted
The size and resources of the landlord (e.g. individual vs large organisation)
Whether the adjustment would cause major disruption

Landlords usually cannot refuse without a good reason.

WHO PAYS FOR ADJUSTMENTS

This depends on the situation:

Some adaptations may be funded by the tenant or through disability support schemes.
In some cases, landlords may agree to fund or share costs, especially if the changes add long-term value to the property.
You may need the landlord’s written permission before making changes.

If you receive funding or support from the university or local authority, they may help with this process.

PRACTICAL STEPS YOU COULD TAKE

Start the conversation early, especially if you are planning next year’s accommodation.
Explain clearly:
- What adjustment you need
- Why it helps
- Whether funding or professional advice is available
Keep communication polite and written so there is a record.
If you are in a shared house, involve housemates early to avoid misunderstandings.

Many landlords are willing to cooperate, particularly if they understand the situation and see that it is manageable.

IF YOUR REQUEST IS REFUSED

If you believe a refusal is unfair or discriminatory, you may have options such as:

Getting advice from Durham SU Advice Service, Durham University's Disability Support service, Durham Citizens Advice, or Durham County Council
Raising the issue through formal complaints
Using equality law or, in some cases, the new Private Rented Sector Ombudsman (expected to be introduced in 2028).

Because this area combines housing and equality law, it can be complex. Getting advice early is often the best way to protect your position.

If you are unsure about your rights or how to approach your landlord or agent, seeking advice before signing a tenancy or making changes can help you avoid problems later.