All members of a student group can access the app to make expense claims, as long as you have an active membership to the group on the SU website, and as long as your account on the website is registered using an @durham.ac.uk email address as the app doesn’t recognise non-Durham email addresses. If you have more than one account on the SU website, you also need to make sure you are logging into the app using the account details that you used to purchase membership to the group, otherwise the app won’t recognise you as being a member of that group and you won’t be able to see the group on the app.
You can take a look at our app guide on the website here which has step-by-step instructions on setting up and using the app.
If your account is registered using a non-Durham email address, or you still have problems accessing the group on the app, get in touch with us so we can help resolve the problem.
Student group execs also have admin access to the app to allow them to view and approve member expenses, and to view the group statement to keep track of money coming in / out of the account. The exec will also need to have an active membership to the group and have been given admin access by the ASK Team, if you are an exec member and can’t access your group on the app, get in touch so we can make sure you have the admin access needed to view the group.
For any issues relating to accessing the links above, please get in touch here.
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